Before requesting a maintenance/repair, check the instructions below for common inquires with the washing machine that is usually mistaken as a malfunction.
※You may also check the Instruction manual prepared in the room.
If you can not find the instruction manual, click here.
※Click on the desire subject link to check the detailed information.
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The washing machine is not turning on.
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There is no water getting into the washing machine.
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The washing machine is stopping in the middle of the washing.
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The washing machine is making a loud noise (banging noise).
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The lid/cover of the washing machine is not opening.
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There is water leaking from the hose.
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How to connect the hose to the faucet.
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The water hose is too short and can't reach the faucet.
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The leak stopper pin inside the faucet has come out.
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There is water overflowing from the washing machine drain.
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How to connect the draining hose to the drain.
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There is a bad smell coming from the washing machine drain.
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The washing machine filter net is damaged.
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Regarding the cleaning and maintenance of the washing machine.
- Check if all the switches on the circuit breaker are on. Check here.
- Check if the power plug is not disconnected or loose from the outlet.
- Is the washing machine power button being pressed correctly?
- Check if you have set the washing machine correctly and closed the lid after starting.
Some models will only start to wash after the start button is pressed and the lid is closed. For more information on how to start the wash, check the instruction manual. - Check if the water valve on the faucet is open. Click here.
If even after checking all steps above, the washing machine is still not working properly, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
If after setting the washing machine to start but the water does not start flowing into the tub, the faucet that controls the water flow may be closed.
Check the different types of faucet that are usually installed:
Faucets attached to the waterproof tray:
Turn the knob to the "Open"『あける/開ける』 side.
Faucets installed into the wall:
Open the tap/faucet on the wall that is connected to the washing machine.
If you are not able to open the faucet, or if the water is not flowing in, even with the faucet open, inform the problem on our 『Inquiry Form』 with the details of the washing machine.
※Some washing machines will only start to fill the water when the lid is closed. Be sure to close the lid or check if there is nothing stuck that is blocking the lid to lock.
If the washing machine stopped due to a problem, an error may display:
- The washing machine stops when it's filling the water:
Is the washing machine faucet open? Check here.
If the water faucet is closed or if the water is not available due to the supply being cut or the pipes frozen, you will not be able to use the washing machine. - The washing machine stops when the water is being drained:
Is the draining hose connected correctly to the drain? Check here.
If the draining hose is bent or blocked by and object or the washing machine on top of it, the water will not be able to pass through the hose and the washing machine will stop. - The washing machine stops when it's centrifuging the clothes:
Checking if the washing machine is not making noise or moving more than usual.
When the washing machine is unstable or the contents are all on one side, the impact may make the washing machine stop.
If there is an item stuck inside the tub the washing machine may also stop.
Check here for more information. - Other cases:
If the lid is open while it's washing, the washing machine will stop until the lid is closed again.
If even after checking all steps above, the washing machine is still not working properly, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
Check below the possible causes of the noise:
- Pull the washing machine from the sides to check if it is unstable.
If the supports are unstable, the washing machine will make noise while washing. -
Is the draining hose connected properly?
If the draining hose is not connected properly or being blocked, the water will take time to drain and the clothes may accumulate on one side causing noise when centrifuging. Check here how to properly connect the hose. -
Check if there is something stuck inside the washing machine (hairclips, etc..).
- Are you washing water proof material in the washing machine?
Water proof clothes will hold water, preventing it from draining. If during the drain function the centrifuge starts with too much water inside, the weight will make the washing machine tube to even move the machine out of place and even fall. Check the list of items you must not put inside the washing machine.
If even after checking all steps above, the washing machine is still not working properly, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
While pulling the lid, try to turn off and on the washing machine.
You will hear an unlocking sound and may be able to open the lid.
In some cases, for safety reasons, the machine will lock the lid by itself. Check the instruction manual how to unlock the lid in these cases.
If this problem occur too often and is not listed in the instruction manual, it could be a malfuction. File an 『Inquiry Form』 with the details and the information of the maker/model of the washing machine.
If the faucet is open, be sure to close it until the very end. Check the instructions below for the correct way to connect the water hose to the faucet and the washing machine.
【 How to connect the hose to the faucet 】
The way to connect the hose will depend on what type of faucet is available in the room.
Check the instructions below according to the faucet you have in your room.
If the faucet is installed on the waterproof tray for the washing machine:
- If there is a connector installed on the waterproof tray for the washing machine, you will not need an adapter and you can just connect the hose.
Disconnect the adapter from the hose and connect the hose directly.
When connecting the hose, hold down the lock and push the connector all the way.
※You don't need the adapter for this type.
Slide the hose all the way and make sure the clip is holding the base of the connector.
The waterproof tray faucet has pin that may come off to prevent leaking. Check here how to unlock the pin if it has come off.
If the faucet is installed on the wall:
- You will need to install the adapter on the faucet to connect the hose.
※Be careful to not damage the adapter by closing the screws with too much force.
Common faucet.
Install the adapter by closing the screws on place.
Connect the tip of the adapter for the hose.
Slide the hose connector and make sure the clip is holding the base.
Nipple type faucet.
The nipple type faucets doesn't need an adapter to connect the hose.
Connect the hose directly to the faucet.
Hold the clip to open the connector and slide the hose until you can lock it to the base.
If even after checking all steps above, you are not able to install it properly, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
The types where the faucet is installed on the waterproof tray, you will need a hose around 1.5m to 2m long to be able to reach the washing machine connector.
If your hose is too short, you will need an extension or a longer hose.
In this case, when purchasing a new hose, you must acquire the "One touch" type.
※Check the examples of usable type below:
Some rooms that have the waterproof tray installed, the faucet may have a pin to prevent leakage.
On the faucet, a pin will come from inside the connector to prevent the water from coming out.
With the pin, the water will not leak, but you may also not be able to connect the washing machine hose. Check the instructions below on how to make the pin return into the faucet.
How to reconnect the hose:
- Turn the valve on the waterproof tray to close the faucet.
- Close the main water valve outside the room. Check here.
- Open the kitchen faucet until all the water in the pipeline has been drained.
- Open again valve on the waterproof tray for the washing machine.
- Press the pin on the connector of the faucet.
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You may now connect the hose again. (Be sure the clip is holding the base of the connector)
The water is now connected. Open the main water valve on the water meter outside the room that was closed on the step ② and try to use the washing machine again.
If even after checking all steps above, you are not able to put the pin back, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
Check if the hose is connected properly as shown on the instructions below.
If the hose is connected properly and the water still overflows, it may be a clog in the drain.
After checking the steps, if the water is still overflowing, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
【 Drain hose connection: 】
There are 2 types of connectors for the draining hose. One will be in the center of the waterproof tray and the other will be closer to one side.
Connect the water hose through the instructions below:
Instructions:
- Attach the metallic clip to the draining hose connecting side of the L shape pipe.
- Connect the draining hose to the L shape pipe and be sure the metallic clip is holding correctly.
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Plug the L shape pipe to the drain cover.
※If the drain is in the middle of the waterproof tray, move the washing machine to connect and return it back afterwards.
The drain hose is now connected.※Water may leak during the draining procedure if the connection procedure is not done correctly.
※The L shape pipe is part of the drain from the room. Do not take it with you when moving out.
- The drains in the room have a "water trap" inside to hold water to block the sewage air from coming inside the room, preventing the bad smell.
If the drain has not been used for a long time, the water that must be trapped may evaporate and the bad smell from the sewage will enter the room.
If there is a bad smell coming from the drain, use your washing machine or let water flow into the drain opening to fill the water trap inside. -
There is also a possibility that the water trap inside the drain has been detached from it's place and is not storing water. Try to open the drain parts and remove and attach the parts again, turning it clockwise tightly so it will not come off place again.
※ If you do not have a washing machine in the room yet, you can use a water cup to fill the drain.
If even after checking all steps above, the drain still smells, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
Inform us the details of the damage and the information of the maker/model of your machine through our 『Inquiry Form』 with the request.
When requesting a replacement part, the part will take around one week to be delivered.
You may clean the washing machine periodically by using a washing machine tub cleaner 「洗濯槽クリーナー」 depending on how much you use and the weather conditions to avoid mold and smell.
If the washing machine is still dirty even after using the cleaner, send us the details and the information of the maker/model of your machine through our 『Inquiry Form』
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